Refund Policy

Updated March 2025

Introduction

At MAJ Fintech, we are dedicated to maintaining transparency, financial accountability, and fairness in processing refund requests. This policy outlines the terms and conditions under which refunds may be processed for clients concerning payments, subscriptions, service fees, and other financial transactions.

By engaging in financial transactions with MAJ Fintech, you agree to the terms set forth in this policy.

General Refund Guidelines

1. Refunds are processed only after a formal request is submitted and reviewed by MAJ Fintech's Management team.

2. All refunds are subject to deductions for outstanding financial obligations, such as unpaid fees, administrative charges, or penalties where applicable.

3. Refunds will be credited to the client’s registered bank account or applied toward outstanding balances, where applicable.

4. Refund requests for service cancellations shall be processed within 90 days from the date of final clearance.

5. Non-refundable payments include service setup fees, administrative charges, and transaction processing fees.

Refund Eligibility

Subscription & Service Fees

  • Subscription fees paid for digital services and software access are non-refundable once the service has been activated.
  • If an application for a service is denied, the full fee will be refunded within 5 working days.
  • Clients terminated due to violations of MAJ Fintech's policies will not receive a refund.

Refunds on Prepaid Services

  • Annual and Monthly Subscriptions: Refunds for prepaid services are subject to pro-rata deductions and may include administrative fees.
  • Transaction-Based Services: Payments for individual transactions are final and non-refundable once the service has been executed.

Service Cancellations

  • Clients who voluntarily discontinue a service may request a refund for unused portions, subject to MAJ Fintech’s service agreement.
  • Refunds will be processed within 90 days, following a financial review to deduct any outstanding liabilities.
  • Refunds for investment-based services are subject to the terms of the investment agreement.

Investment Contributions

  • Refunds for investments in fintech-backed projects depend on the specific investment terms.
  • If an investment opportunity is canceled before execution, clients will receive a full refund within 10 working days.
  • Investments already deployed will be subject to exit valuation policies before refunds can be processed.

Payment Errors & Overcharges

  • Any erroneous charges or overpayments will be refunded within 5 working days after verification.
  • If a transaction is mistakenly processed multiple times, the excess amount will be refunded upon request.

How to Request a Refund

To request a refund, clients must:

1. Submit a written refund request via email or through MAJ Fintech’s online platform.

2. Provide the following details:

  • Full name and client ID (if applicable)
  • Transaction details (amount, date, reason for refund)
  • Supporting documents (e.g., proof of payment, transaction receipt, service agreement, etc.)

3. Await the management team’s verification and approval process.

4. Receive a confirmation email once the refund has been processed.

Refund Processing Time

Service fee refund (if eligible): 10 working days

Prepaid service cancellation refund: Up to 90 days from final clearance

Investment refunds: Subject to project liquidation policies

Erroneous charges or overpayments: 5 working days

Special Considerations

Clients with outstanding debts or unpaid obligations must first settle their liabilities before any refund is processed.

MAJ Fintech reserves the right to modify this Refund Policy at any time, subject to approval by the Management Committee.

Clients who dispute refund decisions may file an appeal with the Management Committee within 2 working days from the date of the refund decision.